SERVICE & QUALITY PROMISE
Our Service Promise to you is that we will listen to your thoughts, ideas and requirements and package the surf trip that is best suited to your needs. We will promptly answer any queries you may have with transparency and will communicate openly and honestly with you. We will do everything we can to ensure that before, during and after your surf adventure, you are provided with premier World Surfaris service.
World Surfaris is a full service travel agency that specialises in surf adventures – it’s all we do. We have been in business since 1997 and pride ourselves on being the market leader within the surf travel industry. Unlike many travel agencies these days, we employ our Travel Consultants on a salary basis, not commission. Their mission is to work with you to create a fabulous surf adventure experience. Our Travel Consultants are experts with extensive, first-hand experience and they will make booking your surf trip with World Surfaris as simple as possible, whilst providing personal, friendly service.
We have attained the position of market leader because we hand-pick our adventures and consistently review the quality standards of our operators and our destinations. We act with integrity with our operators and firmly stand behind the adventures that we represent. In addition, we are a member of the Australian Federation of Travel Agents (AFTA) and are accredited under the AFTA Travel Accreditation Scheme (ATAS) – ATAS Accreditation # A11488. ATAS accreditation is the quality service benchmark that has replaced travel agent licensing in Australia since 1 July 2014.
If you have a Complaint (or a Compliment) about any aspect of our Service, we would like to hear about it please. If confidentiality is an issue, please contact John Finlay, Director – World Surfaris, via firstname.lastname@example.org
Our Service and Quality Promise means you can book with confidence when you arrange a unique surf adventure with World Surfaris. Thank you for allowing us to be of service to you.